Privacy Policy

Effective Date: June 10, 2025

Company: Carrot Software Inc.

At Carrot Software Inc. (“Carrot”, “we”, “our”, or “us”), we are committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

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1. Information We Collect

We collect the following personal information when you sign up or create a profile:

• Name

• Email address

• Physical address

We only collect information necessary for the purposes outlined below.

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2. How We Use Your Information

We use your personal information to:

• Create and manage your user profile

• Administer your account

• Process upgrades and manage your subscription

• Communicate with you about your account or our services

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3. Sharing of Information

We do not sell your personal information.

We share limited information with trusted third-party service providers who help us operate and improve our services:

• Google Analytics – for website traffic and usage statistics

• RevenueCat, Inc. – for managing in-app purchases and payments

These providers are only given the minimum information required to perform their functions and are bound by confidentiality agreements.

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4. Where Your Information is Stored

Your personal data may be stored or processed in the United States. While outside of Canada, it may be subject to foreign laws and accessible by foreign governments, courts, or law enforcement.

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5. Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct inaccuracies in your personal information

• Withdraw your consent (subject to legal and contractual restrictions)

• Request that we delete your information

To exercise any of these rights, please contact us at privacy@carrotsoftware.ca.

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6. Consent

By using our services and providing your information, you consent to the collection, use, and sharing of your information as described in this policy. You may withdraw your consent at any time by contacting us.

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7. Security Safeguards

We use appropriate physical, organizational, and technological safeguards to protect your personal information from unauthorized access, use, or disclosure.

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8. Accountability

Carrot Software is responsible for the personal information under our control. We have designated a Privacy Officer to ensure compliance with this policy and PIPEDA.

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9. Limiting Use, Disclosure, and Retention

We only use or disclose your information for the reasons it was collected, unless required by law. We retain your information only as long as necessary to fulfill those purposes.

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10. Challenging Compliance

If you have questions or concerns about our privacy practices, please contact us at privacy@carrotsoftware.ca. We take all inquiries seriously and will respond promptly.

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